Shipping & Returns

Due to the moccasin construction of our boots we are unable to build around orthotics/inserts. A moccasin is meant to mold to your feet, orthotics prevent that from happening. If you need some cushioning in your boots/shoes we have a black poron slip sole that can be added to double and triple vamp boots and shoes, as well as our double moccasin bottom construction. For single vamp boots and shoes a poron insert can be added. Thank you.

Return Policy

When ordering custom made moccasin boots and shoes, be sure to follow ordering instructions in the catalog or on the website. If the information is properly submitted, a satisfactory fit is achieved. The majority of the boots we produce are custom fitted and or may be custom designed. For this reason boots are non returnable and non refundable. If the pair made does not fit to your expectations they may be returned for adjustment within 30 days of receiving the item. Boots or shoes made to accommodate your orthotics are nonrefundable but also may be returned for adjustment within 30 days of receiving them. Any boots or shoes that have been worn outside are not returnable unless you receive permission from us to do so.

Foreign Return Policy

All foreign orders are a final sale, and no returns will be accepted. Your order will be billed and charged out at the current shipping rate when shipped.

Place your order

Call us at (920) 361-2252 and we will be happy to answer questions and take your order over the phone.

Download the measuring instructions and fill out the order form. Mail to us at P.O. Box 309, Berlin, WI 54923. We do not accept emailed or scanned images.

A minimum 50% deposit or payment in full is required at the time of one’s order.

Prices are subject to change at any time without notice.

Leather and shading can be slightly different from boot to boot.

Available leathers are subject to change without notice.

Shipping and handling charges are not refundable.

In Stock Items

We do carry some in-stock inventory and sales items of boots/shoes that are available for immediate purchase and delivery. Check out our in stock items on our web page. In stock items and sales items can be returned unworn within 30 days of purchase.

Order Changes

If we receive your order and it is entered into our system and you delete, add or change anything to the order there will be a $50.00 change fee. Please make sure that your order is correct before you send it in by mail, call the order in or order it online.

Coupon Codes

If you are placing an order online and you have a coupon code to enter but it’s not taking the code, do not order online. Please call the office or mail the order in with the code written on the order. Any payment made online will not be refunded for a coupon code.

Order Cancellation

Once the order is placed and you request to cancel the order there is a 20% cancellation fee. If the leather has been cut and boot construction has started there will be a 50% cancellation fee.

Delivery Time

Delivery time can vary between 12-20 weeks depending on the time of the year ordered and how much backlog we have.

Extra Charges

Oversize charges apply to women’s size 9 and up, men’s size 12 ½ and up. Charges run from $9.00-$43.00.

Special last and pattern charges of $20.00-$70.00 for extra wide feet, bunions, hammer toes, unusual sizes will be applied. If special lasts have to be ordered the average price is $125.00- $150.00.

All Wisconsin residents are subject to sales tax.