You don't know what's possible until you've worn a pair of Russells...
If you haven't worn a pair of Russells, you just don't know what's possible in a pair of boots. Our boots perform like nothing else, because they are built like nothing else. Rather than being assembled, a Russell is sculpted. Layer by layer, our patented and proprietary processes, implemented by the skilled hands of our master craftsmen, result in footwear that feels like an extension of your body.
Watch Our LIFE OF THE BOOT Documentary
127 years of craftsmanship, passed from master to apprentice, goes into every boot we make.
Quick Answers:
Our incredible customer service team has put together a list of our most common FAQs. If your question isn't answered on the Product Page, our Policy Pages, or here, feel free to email customerservice@russellmoccasin.com
How do I find my size?
How do I find my size?
Russells run large compared to modern companies' vanity sizing. Expect to be about 1/2 a size shorter in length than your Brannock size. Visit our SIZE GUIDE for a complete rundown.
How long do Premier Builds take?
How long do Premier Builds take?
Premier and Classic Builds are handcrafted over the course of 2-3 months for Single Vamp and Single Vamp + Molded Sole models, and 3-4 months for Double and Triple Vamp models. We are able to offer this industry leading timeline because orders are put immediately into production.
Are Russells repairable & resolable?
Are Russells repairable & resolable?
YES! Please view our SERVICING FORM for available repair services. We can't currently resole at our shop, but are working on building our LICENSED RESOLING PROGRAM , which will have reputable cobblers across the nation that can professionally re-sole your Russells. Having this network will reduce wait times and provides better regional service.
Do you ship internationally?
Do you ship internationally?
Yes, we do ship internationally. Our system backend will show you your pricing in your local currency and includes applicable duties, taxes, and fees at checkout.
Why are Russells so expensive?
Why are Russells so expensive?
Russells are not made like any other footwear in the world. Thats not an exaggeration, we literally invented a separate construction method that we have used for more than a century. Our Overlap Seam and Multi-Layer Moccasin Construction takes 3-4 times longer to make than Stitchdown, Welted, or Maine Moccasin constructions (Watch our LIFE OF THE BOOT film). Its why our customers rave about the incredible comfort and performance of our footwear, and also why they frequently are passed down from generation to generation. Quit comparing, and experience it for yourself.