A couple of weeks before buying these boots, I had purchased a different pair of Russell boots (Birdshooters, non-factory-second) in size 12.5. They fit me perfectly. I purchased that same size in this boot and it was way too big, much larger than my other pair in the exact same size. Due to Russell’s policy, I was not able to return them. I didn’t realize sizing would be affected by these being a factory second, and now I am out $550 with a pair of boots I can’t wear. I understand why this policy is in place, but Russell can and should do better.